Janal | Shades4U

Order Policies

Color

While we strive for accurate online color representation, actual colors may vary due to monitor differences. Our custom products are non-returnable, so please consider potential color variations from our samples. For precise color matches, request a sample before ordering, noting minimal manufacturer variations. To maintain consistency, order all blinds in one color at once, as dye lots may differ slightly.

"Rear illumination" occurs when light passes through translucent fabrics from behind, creating an effect that can subtly change colors and accentuate fabric textures. Please be aware that our swatches do not showcase this rear illumination phenomenon. If you'd like to see how rear illumination can influence the color or texture of a particular material, we suggest visiting your nearest retailer or requesting a sample from us.

Measurements

When measuring window coverings, whether you opt for an inside or outside mount, consider the following dimensions -

Height

Width

Inside Mount

Outside Mount

For more details, please refer to our measuring guide.

Changes, cancellations, and refunds

Our products are custom-made to your precise specifications and are not suitable for resale under normal circumstances. Therefore, it's crucial to be confident in your choices before finalizing your purchase. Here are some key points regarding our cancellation and change policy:

Changes

Cancellations

Refunds

Please carefully consider your choices and ensure your order is accurate before finalizing your purchase.

Damaged or Lost Shipment

In the case of damaged or lost shipments, it is important to follow these procedures:

Reporting Period

Documentation

Resolution

Please ensure that you promptly report any issues with your shipment within the specified time frame to facilitate a timely resolution.